General Enquiries About Wifi

What is Wifi?

Wireless Fidelity (WiFi) - also known as Wireless Networking - uses the 802.11b (and the newer 802.11g) protocol. Hardware that displays the WiFi logo should be 802.11b/g compatible.



What equipment do I need?

A laptop or PDA which supports standard 802.11b/g WiFi.



Where is my nearest Wifi Hotspot

You can find your nearest hot spot using our checker:
http://www.freedom2surf.net/wifi
Corporate clients may find it useful to download our entire list of freedom2surf enabled hotspots (in csv format):
hotspots.csv

About Wifi Voucher Usage

How to purchase a voucher at a Hotspot

• Scan for network
• Select BT Openzone
• Launch browser
• On the BT Openzone web site select Service Provider Zone
• Click on f2s option
Purchase Options

• Voucher
  Select the voucher you require and proceed through the credit/debit card details. You will be issued with a voucher number to enable you to log back in later as required
• Pay-as-you-go
  This is available for existing f2s members, simply login and this will be charged back to your f2s account at 10p per minute.




How to end your Wifi session

Just click on "log out" to end your session from the Status page. Any unused minutes will remain on the voucher for next time. If you have already closed the Status page go to www.btopenzone.com where you will automatically be redirected back to the status page where you can log out.

If you forget to log out, your session will end after 10 minutes of inactivity.



How do I log on once I have purchased the Wifi voucher?

• Scan for network
• Select BT Openzone
• Launch browser
• On the BT Openzone web site select Service Provider Zone
• Click on f2s option
• Enter your voucher number.




Can I use the Wifi voucher on more than one laptop?

Yes, but not simultaneously.



Can I use the voucher at more than one hotspot?

Yes, your voucher is valid at all BT Openzone Hotspots. The number of logons is not counted, only the time used.
Corporate clients may find it useful to download our entire list of freedom2surf enabled hotspots (in csv format) hotspots.csv



How to reconnect at another Hotspot

• Scan for network
• Select BT Openzone
• Launch browser
• On the BT Openzone web site select Service Provider Zone
• Click on f2s option
• Enter your voucher number

Product Related Questions

What is the difference between using Vouchers and Pay As You Go?

Pay as you go is available to existing freedom2surf customers and ideal if you want to go online for a few minutes (charged at 10p+vat per minute to your f2s account). Although if you intend to go online for longer a voucher would be best.

Vouchers are ideal for regular Wifi users - we offer daily, weekly and monthly options.

Payment and Contract Terms

How can I pay for the service?

We require a credit or debit card for payment for the vouchers.

If you are an existing f2s member using the "pay as you go" option this will be billed to your f2s account. If you pay by direct debit the "pay as you go" charge will be taken with your next Direct Debit. If your payments are made by card this will be taken from your default card.



Are there any additional or hidden costs?

No, once your voucher has expired, there will be an option to purchase a new voucher, if required.



Who do I contact with payment queries?

A VAT Invoice will be emailed to you, if you need further information please contact our billing department using the log issue interface at
"http://www.freedom2surf.net/help"