General

Can I have freedom2talk?

Yes, if...

• You have a BT landline
• You are an existing f2s Broadband customer or will be ordering Broadband from f2s at the same time
Freedom2talk cannot be applied to non-BT services such as Kingston, COLT, NTL or mobile phones.



Do I need to change my phone number?

No. Your number stays the same.



Do I still need to pay BT anything?

Yes. You still pay BT for your line rental.



How am I billed for this freedom2talk?

The monthly fee and any chargeable calls are added to your monthly f2s bill.



How do I cancel freedom2talk?

Send a signed letter to:

Freedom2surf
1 Triangle Business Park
Stoke Mandeville
Bucks
HP22 5BL




How long does it take before I can start making calls?

It normally takes 10 days from ordering. We'll send you a notification e-mail when your order is accepted and another closer to the 'live' date.



I am not a f2s Broadband customer. Can I have freedom2talk?

We only offer this service to our Broadband customers at this time. If you are ordering Broadband from f2s you can select to have freedom2talk added to your order at the same time.



I currently have 1571 answer phone service with BT. What happens to this service if I take freedom2talk?

The service remains unaffected - BT will continue to provide this service for you.



Is call sign supported by our freedom2talk service?

Yes.



What happens if I already have CPS with another provider?

If you already have carrier pre select with another supplier you will need to cancel that service before we are able to provide you with this service. Please ensure you cancel any existing service before placing your freedom2talk order.



What is f2s freedom2talk?

f2s freedom2talk is a 'Carrier Pre-Selection' service, also known as CPS. CPS services allow you to choose who carries your telephone calls over the majority of their distance. In short, the opportunity to save money.

In particular, CPS does not require the customer to enter a code or affix a dialing box to their line, the carrier selection is handled automatically at the exchange.



What's so great about freedom2talk?

• Calls to landline numbers are FREE - all day!
• Low call rates to mobiles and international numbers
• No need to install things or remember a number
• Easy to set up, just complete the online form




Will there be any interruption to my current phone service?

None whatsoever.



What's the difference between freedom2talk and freedom2phone?

freedom2talk is our carrier pre-select (CPS) service which allows you to continue using your phone in exactly the same way to make voice calls and gives you free minutes too.

freedom2phone is our voice over IP (VoIP) service which requires a specific router to be used in order for you to make calls using your Broadband connection. You can make free calls to other freedom2talk customers by using this service.1

Technical

Can freedom2talk be applied to a line with a swipe card machine on it?

Yes



Can I override freedom2talk?

Yes, by using the code 1280. Prefix any number with 1280 to go through BT's network.



Does Ring Back When Free including Enhance Ring Back When Free function still work when a customer switches to freedom2talk?

No. This functionality is not supported over CPS.



Does Select Services Three Way Calling work with freedom2talk?

Yes, when a Three Way call is made both calls will be carried by freedom2talk.



How do reverse charge calls work on freedom2talk?

The operator does not know whether the called customer has freedom2talk or not. The reverse charge will be billed by BT and appear on the BT bill.



I currently have a call divert service set up with BT. What happens to this service if I take freedom2talk?

Your call divert service will remain in place, and will be unaffected by freedom2talk.



If a customer calls the operator and they forward the call on, how is that call billed?

Calls via the operator are exempt from freedom2talk since the operator set up the call and the charge will be on the BT bill.



If a customer has a line with Redcare and freedom2talk is activated will there be any loss of service to the customer?

Redcare is connected across the customer's line. This does not affect any normal calls from that line and does not affect any network features that the customer has, including freedom2talk.



Is BT Call Barring compatible with freedom2talk?

No, a freedom2talk order will be rejected if the end-user has Call Barring on their line. The customer must first remove Call Barring and then a new order should be submitted.



When I dial 141 to hide my number (CLI), does the call go through BT or freedom2talk?

The call is routed via freedom2talk.



When I dial 1471 and then press 3 to call the dialled party back, does that call go through freedom2talk or BT?

The call is routed via freedom2talk.



Will I have to dial the full number (area code) for local calls?

No, as with normal BT calls, the exchange will handle this for you.



Will i still get line polarity reversal if CPS is put on a single PBX line?

Single line PBXs are no different from multi-line PBXs and both get line reversals on answer. This has no effect on freedom2talk.